Mobile incident reports with photo and GPS evidence, automated escalation workflows, chain-of-custody evidence management, and an SOS panic button for guard safety. Every incident documented, every action logged.
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Every unreported or poorly documented incident is a liability waiting to surface. When a client dispute, insurance claim, or regulatory investigation arrives, you need a complete, timestamped record of what happened, when, where, and who was involved. Incomplete records weaken your legal position, void insurance coverage, and breach client SLA commitments. Regulatory bodies expect structured incident documentation — not handwritten notes stuffed in a filing cabinet. Your reputation as a professional security provider depends on your ability to demonstrate that incidents are captured accurately, escalated appropriately, and resolved with a clear audit trail.
Guards report incidents directly from the field using the ZooYak mobile app. They select an incident category, enter a narrative description, attach photos from the device camera, and classify the severity level. GPS coordinates are captured automatically at the time of submission, so the exact location of the incident is recorded without the guard needing to type an address. Reports are submitted in real time and appear instantly on the management dashboard. Supervisors can review, annotate, and escalate reports from any device. No more waiting until the end of a shift to find out what happened on site.
Critical incidents demand immediate attention, not a report that sits unread until Monday morning. ZooYak routes incident notifications based on severity level. SOS alerts trigger instant SMS and push notifications to designated supervisors and managers. High-severity incidents are escalated automatically to operations managers and, where configured, directly to the client. Medium and low-severity incidents follow standard notification channels. Escalation rules are fully configurable per site and per client, so each contract can have its own response protocol. Every notification is logged, creating a timestamped record of who was notified and when.
Every piece of evidence attached to an incident report — photos, documents, witness statements, follow-up notes — is stored with a complete chain-of-custody record. Timestamps track when evidence was captured, uploaded, viewed, and by whom. Records are tamper-proof: once submitted, original evidence cannot be altered or deleted. Additional documents can be attached as the investigation progresses, each with its own timestamp and attribution. This chain-of-custody model ensures your incident records meet the evidentiary standards expected by insurers, legal teams, and regulatory authorities.
Export incident logs in structured formats ready for regulatory audits, insurance claims, and client reviews. Filter by date range, site, severity, incident type, or resolution status. Generate summary reports showing incident trends, response times, and resolution rates across your entire operation or for individual sites. ZooYak retains incident records for seven years by default, meeting the retention requirements of Australian state security licensing authorities. When an insurer or auditor asks for your incident history, you can produce a complete, searchable, timestamped record in minutes — not weeks.
Guard safety is non-negotiable. The ZooYak mobile app includes a one-tap SOS panic button that triggers an immediate emergency alert. When activated, the guard's GPS location is shared with all designated responders via SMS and push notification. The alert includes the guard's name, site, and exact coordinates. Response time tracking begins automatically from the moment the SOS is triggered. SOS events are logged with full audit trails, including when the alert was raised, who was notified, and when the situation was stood down. For lone workers and high-risk sites, this feature can be the difference between a near-miss and a serious incident.
Build a defensible audit trail that protects your business, your guards, and your clients.
Common questions about incident reporting, evidence management, and guard safety features.
Security incident reporting software with mobile evidence capture, automated escalation, chain-of-custody records, and SOS panic button. Start your risk-free trial today.
Try risk-free for 14 days. Cancel anytime, no questions asked.